Privacy Policy
Poorakh India Services Private Limited ("Poorakh India", "we", "us", or "our") operates the website www.poorakh.com and the dealer/distributor panel at panel.poorakh.com (together, the "Platform"), through which we offer Solar Protection Plans for residential and commercial solar installations, covering solar panels, inverters, and batteries against damage and performance issues.
This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your information when you use our Platform or avail our services.
1. Information We Collect
We may collect the following categories of information:
- Identity & Contact Information: Name, email address, phone number, billing/service address, and login credentials when you register as a Dealer/Distributor on our panel or contact us.
- Service & System Information: Details of your solar installation (panels, inverter, battery capacity) and installation date, required to activate and process your Protection Plan.
- Transaction Information: Details of the Protection Plan purchased, payment amounts, and billing history. (We do not store your full card, UPI, or bank credentials — these are processed by our third-party payment gateway partners.)
- Communication Data: Messages, queries, service requests, or feedback you share with us via contact forms, email, phone, or WhatsApp.
- Technical Data: IP address, browser type, device information, and pages visited on our website, collected automatically through cookies and similar technologies.
2. How We Use Your Information
- To register and manage your Dealer/Distributor account on our panel
- To provide, activate, and manage your Solar Protection Plan
- To process claims and provide technical support related to your Protection Plan
- To process payments and maintain billing records
- To respond to enquiries submitted through our "Contact Us" or consultation forms
- To comply with applicable legal and regulatory requirements
3. Sharing of Information
We do not sell your personal information. We may share information with:
- Network Partners: Other dealers/distributors within the Poorakh Solar Network, only where necessary to verify installations or process a Protection Plan.
- Payment Processors: Third-party payment gateways to process your transactions securely.
- Legal Authorities: Where required to comply with law, court orders, or government requests.
4. Cookies & Tracking Technologies
Our website uses cookies to remember your preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
5. Data Storage & Security
We implement reasonable technical and organisational safeguards — including access controls, encrypted transmission, and restricted data access — to protect your personal information against unauthorised access, alteration, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your Dealer/Distributor account is active or your Protection Plan is valid, or as necessary to comply with legal, accounting, or reporting obligations, after which it is securely deleted or anonymised.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account/data, subject to legal retention requirements
- Raise a complaint regarding how your data is handled
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (e.g. social media pages). We are not responsible for the privacy practices or content of such external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.